Frequently Asked Questions

Once your order has been placed, you will receive a confirmation invoice sent directly to your email address. Then, once your order has been despatched, you will receive a further email from our courier with a shipping confirmation and tracking number so that you can keep up to date with the progress of your order.

On the day of delivery, our courier will send you a notification with your order delivery and a one-hour delivery slot. Using our couriers website or app, you can then choose to have your parcel delivered to a safe place / neighbour, change the delivery time or send the parcel to your nearest collection point for you to collect at your convenience.

Please note that in instances where you have separately arranged with our courier to leave your parcel in a “safe place”, then houseofvogueuk.co.uk cannot accept any liability for any subsequent loss of your parcel.

If you have a houseofvogueuk.co.uk account, then it is possible to quickly repeat a previous order. Firstly, you must log in to your account and select ‘My Favourites’, this will then list all items that you have recently ordered with us. Then by clicking the ‘Add Favourites to Basket’ button, those favourites that are currently in stock will be ready for you to purchase once more. If you would like to amend the quantities of an item(s), you can select the arrow buttons next to the product to increase or decrease its quantity, or add any additional items to your basket by continuing to shop.

Please note that if a previously ordered item is not available it will show as ‘out of stock’.

Once you have placed an order with us our team works hard to make sure we are promptly starting to pack and process your order, therefore once your order is dispatched we are unable to amend the order.

However, if your order hasn’t been dispatched yet, you may be able to cancel your order and place a new one instead.

To cancel or amend your order, send us a message  ASAP with your order number and we’ll try to process the request for you.

If we’re unable to cancel the order, you can return the item once received. For more information on our Returns Policy, please click here.

We are sorry to hear that you have received goods from us that have been damaged or are faulty. We constantly try to review our packing procedures and quality of products to reduce occurrences like this from happening.

If you have received a damaged or faulty item(s), then please get in contact with us at cs@houseofvogueuk.co.uk. In respect of damaged items, please get in touch as soon as possible after receipt of delivery, preferably via email – with a clear photograph of the damaged item(s), no larger than 1MB. Here we will then review and arrange for a refund/replacement to be issued if necessary.

We are sorry to hear that you have received goods from us that were not part of your order. We constantly try to review our packing procedures to reduce occurrences like this from happening.

If you have received an item(s) that was not part of your order, then please get in contact with us at cs@houseofvogueuk.co.uk. In respect of incorrect items, please get in touch as soon as possible after receipt of delivery, preferably via email – with a clear photograph of the incorrect item(s), no larger than 1MB. Here we will review the image(s) and our customer care team will get back to you with a solution.

We do make every effort through our product descriptions and images to correctly represent items on sale at houseofvogueuk.co.uk. However, if you are not happy with a product(s) that you have purchased from us, simply contact at cs@houseofvogueuk.co.uk within 14 days of your delivery date to arrange a returns authorisation. Here they will direct you further on how to complete your return. Items returned without authorisation will result in delayed processing.

To be eligible for a refund, products need to be either faulty (see heading below), or complete within their original packaging, in a re-sellable condition and in the case of consumable products with any seal still intact or packaging unopened. Once the returned product(s) have been received by houseofvogueuk.co.uk, a refund will be issued to your original payment method of the full cost of the product(s) less any discount that may have been applied at the time of purchase.

Please note that it is your responsibility to cover the return cost of postage. houseofvogueuk.co.uk will not be responsible for the loss of returned goods. To avoid loss, we advise you to retain your proof of shipping when sending your products back to us.

You have the right to cancel your complete order within 14 days for a full refund (inc. shipping cost), of which will be issued back to the payment method used on your original order. However, it is your responsibility to cover the return cost of postage and to return the goods in their original packaging and in a re-sellable condition. Houseofvogueuk.co.uk will not be responsible for the loss of returned goods, so we advise you to retain your proof of shipping when sending your products back to us.

This right does not extend to cancellation of part orders or orders not returned in their original packing and re-sellable condition.

If you wish to cancel your order, please contact us via cs@houseofvogueuk.co.uk with your order details so we can direct you further.

Houseofvogueuk.co.uk reserve the right not to accept orders from individuals who repeatedly cancel full orders.

If you are cancelling your full order, then we are happy to refund you the full order cost including the original delivery courier fee. However, if you are returning an individual item(s) then you will only be refunded for the price of that product(s) less any discount that may have been applied at the time of purchase.

Please note that the 14 day period begins from the date you post goods back to us.

The product will be exactly as described, however as manufacturers can vary their product packing from time to time, the packaging of the product may be slightly different depending on potential promotional offers etc.